Provision of the Service
If the Service is to be provided by a date specified by the Customer or Astral Informatics Limited, such date shall be treated as an estimate only and Astral Informatics Limited does not accept any liability for any future to meet the date. It is technically impracticable to provide the Service free of faults and Astral Informatics Limited does not undertake to do so. Astral Informatics Limited will correct reported faults as soon as it reasonably can during the “snagging” period agreed.
The Customer agrees to pay all charges for the Service as specified in the Order. Payments are not refundable unless by prior agreement and specified with the Order. Charges are payable in advance. Unless Astral Informatics Limited notifies the Customer to the contrary, the Customer’s liability for hosting charges will start from the first day of the Minimum Period of Service.
Update Contracts, Content Management Contracts
Definition of content update; the deletion of text or photographs and replacement thereof i.e. like for like alterations not creative alterations. Whilst Astral Informatics Limited will make every endeavour to carry out instructions accurately, it is the responsibility of the client or reseller to proof alterations, information or details.
The Customer is responsible for the security and proper use of user names, passwords and security passwords used in connection with the Service and must take all necessary steps to ensure that they are kept confidential, used properly and not disclosed to unauthorised people. The security passwords must not be disclosed to any third parties. The Customer must immediately inform Astral Informatics Limited if there is any reason to believe that a user name, password or security password has or is likely to become known to someone not authorised to use it or is being or is likely to be used in an unauthorised way.
Use of Service
The Customer must ensure that a contact name and telephone number are included in clear and legible form on its web site for receipt of any enquiries or complaints that may arise in relation to Information, Third Party Information or other material published on the web site. Astral Informatics Limited reserves the right to disclose to any person with an enquiry or complaint the contact name and telephone number if such person cannot locate these details on the Customer’s web site.
The Customer shall keep in confidence any information of a confidential nature relating to the Service obtained from Astral Informatics Limited under this Contract and must not disclose such information to any other person without Astral Informatics Limited prior written consent, provided that this restriction does not apply to information which is:
1. In the public domain otherwise than in breach of this Contract;
2. lawfully obtained from a third party which is free to disclose it;
3. required to be disclosed by law or a competent authority;
4. in the lawful possession of the Customer prior to disclosure.
The restrictions in this paragraph shall survive the termination or expiry of this contract. Breaches of the Contract: Astral Informatics Limited can also terminate this Contract if the Customer is the subject of a bankruptcy order, or becomes insolvent, or makes any arrangement or composition with or assignment for the benefit of its creditors or if any of its assets are the subject of any form of seizure or goes into liquidation, either voluntary (otherwise than for reconstruction or amalgamation) or compulsory, or if a receiver or administrator is appointed over its assets. The Customer will remain liable to pay all charges which are due for the Service during any period in which the Customer does not comply with this Contract.
Astral Informatics Liability
The Customer accepts that Astral Informatics Limited is under no obligation to monitor or approve Information and Third Party Information and that Astral Informatics Limited does not examine the use to which customers put the Service.
The Customer must indemnify Astral Informatics Limited against any claims or legal proceedings that anyone (other than the Customer) threatens or makes against Astral Informatics Limited because of the way the Service is used or because the Service is a liability or cannot be used.
Due to the nature of our software and product, we have a relatively strict refund policy which you should read carefully. Astral Informatics Limited does not offer any of its products or services on a ‘trial’ basis, unless agreed otherwise, neither do we offer ‘money back’ options if you don’t use the software. Refunds will be considered on a case-by-case basis. Any request for a refund should state the reason, date of purchase and provide a confirmation that you will destroy all Astral Informatics Limited software and custom coding purchased once a refund is agreed. If the grounds for the refund request are that the software is inappropriate or does not meet your requirements, it is important that you notify us as soon as possible after the purchase. We will consider all factors when determining whether to give a refund, including how much technical support time was used by the client and the time since purchasing. Custom work will be treated differently; our time cannot be recovered once spent on a modification or design and this will be taken into account when considering any refunds. Similarly with hosting; we incur time and cost at the point of service which we cannot recover if a refund is claimed. If you are in any doubt whether the software is suitable for your purposes, or whether you actually require or will use the software PLEASE DO NOT PURCHASE UNTIL YOU ARE COMPLETELY SURE. This will avoid any risk on your part and save time and effort for all of us.
We apologise, but we cannot provide refunds for:
• Any product purchased with source code for any reason whatsoever
• Inability to operate the software in your computing environment
• Inability to apply the license policy in your computing environment
• Software purchased for the wrong platform
Neither party may assign any rights or obligations under this Contract without the written consent of the other, save that Astral Informatics Limited may assign or transfer its rights or obligations to any Astral Informatics Limited Group Company without consent.
Matters Beyond the Parties’ Reasonable Control
If either Astral Informatics Limited or the Customer is unable to perform any obligation under this Contract because of a matter beyond its reasonable control such as lightning, flood, exceptionally severe weather, fire, explosion, war, civil disorder, industrial disputes (whether or not involving its employees), or acts of local or Central Government or other competent authorities, it will have no liability to the other party.
Intellectual property rights in any software or documentation supplied by Astral Informatics Limited to the Customer remain the property of Astral Informatics Limited or its licensors. The Customer agrees to comply with the terms of any agreements reasonably required by the owner of intellectual property rights in any such software or documentation relating to the protection of those rights. Subject to the terms of this Contract, Astral Informatics Limited grants the Customer the non-exclusive right to use such software or documentation in connection with the Service. The Customer must not copy or modify the software; or create any new software partly or wholly based on the software. The Customer must not transfer or assign the right to use the software or attempt to do so.
This Contract contains the necessary agreement between the parties relating to its subject matter and supersedes all previous written or oral agreements relating to it.